Community guidelines.

Assume the person on the other side is doing the best they can. Validate before you advise. A short "I hear you" can be enough.

• Speak to people the way you'd want someone to speak to you on a hard day.
• Honour anonymity — don't try to identify or out anyone.
• Ask before offering advice. Sometimes people just need to be heard.

To keep Haven safe, we don't allow:

• Hate, harassment, or discrimination based on race, religion, gender, sexuality, disability, or any identity.
• Threats, doxxing, or sharing anyone's private information.
• Graphic descriptions of self-harm, suicide methods, or content that glorifies harm.
• Promoting eating disorders, substance misuse, or other harmful practices.
• Spam, scams, undisclosed promotion, or impersonation.
• Sexually explicit content or anything involving minors.
• Content that infringes someone else's copyright or intellectual property.

You're welcome to share what you're going through — including struggles with mental health, money, or your body. When you do, please add a content note at the top (e.g. "CW: grief") so others can choose when they're ready.

Haven is a peer space and an AI companion — it is not a substitute for professional care or crisis support.

If you or someone you know is in immediate danger, please contact local emergency services or a crisis line right away.

See crisis resources →

Every post and reply has a Report button. We review reports and may remove content, warn, suspend, or remove accounts that break these guidelines. You'll get a clear reason for any action taken on something you posted, and you can appeal by replying to the moderation message.

Moderators are real humans (sometimes assisted by AI tooling). We aim to respond within 72 hours.